"I was pleased with the professional manner in which Luana conducted the recent Board Meeting. I believe the management style that she brings to us will serve our community well. Her emphasis on specific procedures and guidelines, clearly articulated and consistently followed, is what I feel has been lacking in some instances in the past. The discipline of proper protocol and procedures in reaching every Board decision is what will ensure fairness and assure that the voices of all residents will be represented through the Board. I look forward to the online forum proposed by Wildwood. It will be a valuable asset to increase the flow of information possible between members of the Association and the Board and help maintain a community in which decisions are made with transparency and in line with the desires of the Association’s members. The best to all of you for the Holidays!
Board Member, December 2011
"We are more solvent in less than a year than we had been in over the last 5 years... Mrs. Johnson's perseverance was phenomenal. She always kept her cool and always tried to guide the Board in the right direction."
Board Member, December 2011
"We should have hired your Company years ago and quite possibly saved ourselves a big headache. This year will be easier ... we know that for a fact."
Homeowner, December 2011
"Luana, You are awesome! Again, I know you are probably sick of hearing how amazingly wonderful you are. But we are all very thankful for having you here. We lucked out with you."
Board Member, November 2011
"Richard Serna has been working very hard to improve the productivity of our meetings. I really appreciate his hard work to make our meetings better by making us better. I think this type of investment in time will pay big dividends to the our Association in the long run!"
Board President, November 2011
"Thank you Richard! You’re quite the professional!"
Homeowner, November 2011
"Ladies, Thanks for the very professional presentation on TX new laws for POA's/HOA's. Great to see our WWMG team in action. All your information will be helpful as we move forward with revisions of documents.. The lunch was great also, thanks."
Board Member, September 2011
“Luana and Yvonne, - First I would like to thank you for all you did to make last evening's meeting go well. The set up and pre-work, the greetings and check-in, the support during and after the vote attributed to the meeting's success . . . Thank you again for all that you do”.
Board Member, September 2011
"I wanted let everyone know that I drove the property with Roland today and was impressed with the violation process. I had preconceptions going into it but the process is very defined and is working. We closed many more violations than we opened so the neighborhood is coming around thanks to Roland's work. . .Thanks for letting me tag along Roland and keep up the good work!"
Board Member, September 2011
"Thank you all, again, for the great progress you have made on our behalf. The property looks as good as it ever has and more importantly, our finances are more healthy than they have ever seen."
Board Member, August 2011
"Thank you for your prompt action. Our backyard fence is now fixed. Good job!"
Homeowner, August 2011
"Dawn Satterfield is an excellent employee and very pleasant."
Homeowner, July 2011
"Just a quick note. Roland is doing a superb job. We are very pleased with your support."
Board Member, July 2011
"Thank you for your quick and thorough research."
Homeowner, June 2011
"Thank you, Heather! I appreciate how speedy and efficient you are!"
Board Member, May 2011
"Dana, You are so quick! I hadn't even finished reading my emails and we already had a return reply from you, Dana! We met yesterday and were talking as a Board that we are so impressed with Wildwood and especially your responsiveness! We are very grateful and look forward to seeing you tonight. Thanks AGAIN! YOU ROCK!"
Board Member, May 2011
"Thank you for your communication and swift handling of issues for Judson residents. I am lovin' Easter Monday!"
Board Member, April 2011
"WOW YOU'RE FAST!! If only all management companies were as efficient. I really appreciate your quick response & help. Thanks again."
Realtor, April 2011
"Things are 100% better since WW took over. Work is being taken care of correctly; rotten wood is being replaced, things are getting taken care of . . . I personally think we need someone just like Luana to keep us all in line."
Homeowner, April 2011
“We were very pleased and surprised to find the Wildwood Wildscapes "Beautiful Yard of the Month" sign in our yard on Friday evening! We are very honored and appreciate all the work everyone does to make our neighborhood so fun to live in.”
Homeowner
October 2010
“…an HOA management company with a heart that actually even has someone called a 'homeowners advocate' is awesome.”
Board Member
October 2010
“Patti, just want to thank-you, Jose and Mike for getting my siding taken care of. The guys did a great job and I appreciate everything all of you do to keep us up and running. Thanks again and have a beautiful day!”
Homeowner
October 2010
“I'm a fan of Wildwood and Yvonne. And now Dana, Richard and Tiffany!”
Board Member
September 2010
" Patti, thank you for all your help and friendship during the last few years.”
Homeowner
September 2010
“Tiffany, thank you so much for your prompt and detailed response. I truly appreciate your excellent customer service!
Homeowner
August 2010
“I give my sincere thanks for the assistance given to us by Wildwood Management Group and their staff, especially Richard Serna.”
Board Member
June 2010
"Dana, thank you for your prompt response. I am very impressed.”
Homeowner
June 2010
"Richard, you have acted quickly and professionally and we thank you. Thank you too for Jerry and Jesus; they are so trustworthy and efficient.”
Homeowner
May 2010
“Chris & Luana, Thank you for being so on top of everything. It makes the process so much easier for all of us. We appreciate your help and support.”
Board Member
April 2010
“Chris, You’re out of this world!!! Thank you.”
Board Member
April 2010
“I wasn’t kidding when I said ‘you’re the best!’ We travel around to many different HOA Management companies, and you guys are different . . . What a pleasure to work with an on-purpose group of people, who understand a professional service and have a little fun while working.”
Vendor
March 2010
“In response to the Wildwood HOA survey] That is truly the way Yvonne: leading the way, building better communities!”
Board Member
March 2009
“I don’t know if you have noticed this or not, but the board is so much more at ease now than we were even six months ago.”
Board Member
February 2010
"I want to take a moment to thank you so much for being our manager. At the meeting and while I was walking home, I was thinking how much more relaxed and organized we are now that you are at the helm."
Board Member
February 2010
"You have a great team at Wildwood."
Vendor
January 2010
“Please convey our appreciation to Yvonne on what a great help Tiffany was to us!”
Board Member
January 2010
“Thank you for your Christmas donation to SAMM. What wonderful work they do in out city. I do appreciate that Wildwood is so committed to community support.”
Board Member
December 2009
“I want to thank you for the service that your company has provided to us. You have been available when we needed help and are always gracious and charming.”
Board Member
December 2009
Dana Ruppel has done an extraordinary job in leading and coordinating the many functions that have come together to serve our community. She prioritizes efficiently and moves quickly to get the right things accomplished. Her assignment to our HOA made an immediate and positive difference. As you already know, Dana is a great asset to Wildwood. We look forward to an ongoing relationship with Wildwood . . .”
Board Member
December 2009
“You have been very helpful to me during my limited amount of time as Treasurer. I appreciate all your help and quick responses to my sometimes crazy questions. Your accounting department is first class in both customer service and controls.”
Board Member
October 2009
"We all three feel that Wildwood Management is the best fit for the community and exactly what has been missing and what is needed!"
Board Member
October 2009
“Just knowing that you were there for anything I needed comforted me. So I want to thank you.”
Homeowner
October 2009
Dawn, THANK YOU – YOU WERE AWESOME IN GETTING THIS WORK ORDER THROUGH!!”
Homeowner
September 2009
Wow, what service. Thanks. I need to come up with a more powerful word than thanks.
Board Member
August 2009
It’s refreshing to work with someone who responds as quickly to requests as you do.
HOA Specialist
August 2009
Thanks. I don’t know what I would do without you!
Homeowner
July 2009
Thanks for all your counsel and professional guidance. This association will never know or appreciate the mess you helped clean up with grace and quiet dignity, but we’ll never forget!!!
Board Member
July 2009
Thank you for the information you provided for my first meeting with the finance committee yesterday. It went smoothly.
Board Member
July 2009
You are an ANGEL!!! Thank you so much!
Homeowner
June 2009
I want to thank you for taking the time to follow up with the members who are renting the pool. I was unaware you were following up with the members who rented the pool, customer service goes a long way in any market. Thank you.
Board Member
June 2009
I want to commend her for her excellent customer service . . . she were tenacious and courteous, and stayed with me till we had the problem resolved. Give this girl a raise!
Homeowner
June 2009
I wanted to let you know how very professional, courteous, friendly and customer service positive both Lauren and Darlene were at a meeting about our code violations. It was hot and they were great troopers, I was very impressed with their enthusiasm and professionalism.
Board Member
June 2009
I want to tell you what a wonderful staff you have that I have recently met and had the opportunity to work with . . . Thank you very much!
Board Member
June 2009
Don’t know that I thoroughly expressed my thanks to you the other day. You didn’t have to go that extra mile. Please know how much I appreciate it. Thank you for everything you do to keep us safe in our homes.
Homeowner
May 2009
Thanks for your input and the light humor to keep tensions down, and I second the compliment on your work done on the website . . . Thank you again for your assistance.
Board Member
May 2009
I didn’t get a chance to tell you before you left the meeting last week that I was so grateful for your being so organized for us and the pool stuff. Thank you so much!
Homeowner
May 2009
Thank you. Your quick grasp of the situation and getting action taken impressed me. I am so glad the first thing I did as a board member was to establish a working relationship with you. It brought the magnitude of the issues into focus.
Board Member
May 2009
First I want to thank you for sending the notice to me. Again, thank you for helping to keep our neighborhood looking good.
Homeowner
May 2009
Much praise to your maintenance man for his hard work, keeping the overall property very nice and he always has a friendly, positive attitude to everyone. I am very impressed with Wildwood for exemplary service. I am thrilled!
May 2009
- Thank you and the rest of the Wildwood staff for all you have done
May 2009
I have seen a drastic improvement since the previous management company and can’t say enough about how pleased I am with Wildwood’s services.
April 2009
Wanted to compliment you on her. In the little time I’ve dealt wit her, I have the distinct impression that she is very professional, and that she really cares about doing the job right. Calling it how I see it.
April 2009
I just want to express my appreciation for the quick response your staff has given me, most especially, Tiffany.
April 2009
Thanks for handling these questions so brilliantly, Dawn. You are the best!
March 2009
As an owner who has a condo that I lease out, I appreciate that there is an individual with a management group with whom I can work and rely on. Again, I appreciate your work and assistance.
March 2009
I have lived at Chateau Dijon and Dijon North since the 1970’s and I have never seen such professional management – Kathy Roberson is the nicest manager I have ever had the privilege of working with. She is an absolute joy and expert problem solver. She seems to anticipate the problem before it arises – I love working with her.
March 2009
Thanks a bunch. You are overworked and underpaid and there is nothing I can do about it!
March 2009
I would welcome, relish and embrace the opportunity to work with you, you are a delight and a consistent breath of fresh air, and I admire your drive and business sense so much.
March 2009
Just wanted to compliment you both on your efforts to get people to our meetings.
March 2009
Thank you so much! That is the best report given in a very long time.
February 2009
You’re the best.
February 2009
Wow! This is awesome! Veronica caught this right away, found out what happened and immediately got the money returned. Just reinforces the idea that going with Wildwood was the right decision. Many thanks to Veronica, Kathy and Luana for being on top of the situation.
February 2009
Thanks ladies, you are the best.
February 2009
- You are a great help to me . . .
February 2009
I also want to thank Carol Amar, and Wildwood for a busy and productive year. We would not have been able to accomplish what we have without her knowledge, advice, and assistance. we are fortunate to have her as our agent. Other Wildwood staff, especially Veronica Sanders in Finance, have also been very helpful in answering our questions and providing reports. The other Wildwood staff include just about everyone I have had contact with, especially people at the front desk. It has made a big difference to have someone there to answer the phone and to be the central person to represent Wildwood.
February 2009
I just wanted to drop a letter thanking you for the great service you are providing to my subdivision. I know it’s not an easy job to find the perfect balance in meeting the requirements of the covenant and homeowners. I think you have been able to provide this and hope you can continue to provide your services to us. Our neighborhood has never looked better. Thank you again for your attention to detail with diplomacy.
February 2009
It has been a pleasure working with you the past several years. You are a very caring manager and I know all of the homeowners are very appreciative of your efforts to keep our property afloat!
January 2009
I also want to thank Carol Amar, and Wildwood for a busy and productive year. We would not have been able to accomplish what we have without her knowledge, advice, and assistance. We are fortunate to have her as our agent. Other Wildwood staff, especially Veronica Sanders in Finance, have also been very helpful in answering our questions and providing reports. The other Wildwood staff include just about everyone I have had contact with, especially people at the front desk.
Board Member
February 2009
“It is such a pleasure to work with you and your staff – it is really nice to tell a Board this is the best accounting department in all of the management companies and actually believe what I am telling them.”
October 2008
“This is a note of appreciation for the improvement to our property this last year. I am much aware of all the efforts that went into finding the best contractors at the most affordable prices. I think I can speak for all Homeowners, we appreciate you.”
Homeowner
January 2009
“The Board would like to thank you, Luana and Celia and all of the Wildwood staff for your tireless efforts in working with this Board in moving this community in the right direction. We appreciate what you have done and what you will continue to do for this community. Great town hall meeting! Again we are looking forward to a long and healthy relationship with Wildwood. Thank you!”
Board Member
November 2008
“Jerry was very thorough and courteous. It was a pleasure to have him in my home. It was a pleasure working with him.”
Homeowner
December 2008
“Veronica, Thank you for checking into this on a timely basis. . We appreciate you and Team Wildwood &group=tinymce&prefix=imagemanager_" type="text/javascript"> for helping us keep up with the details.”
Board Member
December 2008
. . . “Hi Yvonne, I wanted to take a moment to send an email regarding Carol Amar, regarding her professionalism and diligence to provide quality customer service that reflects on your company in addition to your corporate mission as a whole. Not only has she exercised the utmost courtesy, patience, and helpfulness expected from incoming residents such as ourselves, but has shown a depth of sincerity and compassion that I ‘m sure exceeds her job description and office hours. We look forward to working with Carol in the futur e and feel she is a wonderful asset to your company.”
Homeowner
October 2008
“Luana, I wanted to drop a note to offer Kudos! To my pleasant surprise, the work was very professionally done. . .This is exactly the kind of response that I have been looking for. .. So Kudos to you! And please extend my compliments . . .Also, please be sure to add this to a file that we can refer to in the future as a positive reaction to an incident!”
Board Member
January 2009
“You have done a fantastic job of straightening out our property.”
Board Member
March 2008
“Kudos to you and your direction at the meeting last night. It takes much practice and you did it well. Thanks and prayers.
Homeowner
April 2008
“A compliment. We do see a difference with Wildwood since your arrival, especially now that you have had some time to settle in. Your company is more efficient, with a better response. Thank you.”
Board Member
June 2008
“Very good keep it up . . . . Luana, thanks for all the hard work.”
Board Member
March 2008
“Yes, and thank you from the bottom of my heart for taking care of things for me and my family! You truly project professionalism and taking care of matters first hand. There are not many owners that would show such interest in their customers.”
Homeowner
April 2008
“A big ‘THANKS’ to Dawn for her time this morning. Thanks also to all the Wildwood personnel who have worked on problems during the transition. I am much more optimistic as we move forward on street improvements and a bank loan.”
Board Member
June 2008
“You have done a fantastic job straightening out our data. I feel much better after talking with all of you last Thursday.”
Homeowner
March 2008
“I sincerely appreciate your prompt response to my concerns. Once again, thank you very much for taking my call and responding so quickly.”
April 2008
